Privacy Policy

On this page you will find the privacy notice of DYNACO EUROPE NV (“DYNACO EUROPE NV”).

DYNACO EUROPE NV
BE0439.752.567
Waverstraat 21, 9310 Moorsel, Belgium
Tel: (+32) 53 72 98 98
Email: info.dynaco.eu@entrematic.com

DYNACO EUROPE NV is responsible, as the “controller,” for the processing of your personal data within the meaning of the General Data Protection Regulation (GDPR).

This privacy notice applies to all services we offer you, including our website www.dynacodoor.com.

DYNACO EUROPE NV attaches great importance to protecting the privacy of your personal data. This privacy notice describes:

• the types of personal data that we receive and collect from you in relation to this website, and more specifically the online ordering and configuration system DYNACO ONLINE
• how and why we manage and use your personal data
• with whom we share personal data and why
• how long we retain personal data
• how we secure your data
• your rights, including how to contact us if you have additional questions about the processing of your personal data
• how we may make changes to this notice

You can also find us through the following social media channels:
Facebook | LinkedIn | Twitter

1.1 What personal data do we collect?

DYNACO EUROPE NV collects, stores, and processes the following information:

1. If you request information or service from us:
   Your name, address, email address and/or telephone number that you submit in order to receive information or assistance from us.
2. Data relating to your computer hardware and software:
   IP address, browser type, domain names, access times, and similar technical information.
3. Data relating to commercial transactions between DYNACO EUROPE NV and you (as distributor/reseller):
   In particular, within the scope of offers, orders, and invoicing for DYNACO products via DYNACO ONLINE, such as product types, quantities, amounts, delivery details, and similar data.
4. Data relating to commercial transactions between you (as dealer/reseller) and your customers:
   Provided to DYNACO EUROPE NV in the context of DYNACO ONLINE, such as customer details, price simulations, and offers for DYNACO products, including prices to your customers, discounts, and similar information.
5. If you place an order with us:
   Your contact and delivery details, as well as any other information required to verify and fulfil the order. This also includes financial information you submit to us.
6. Login details:
   When you create an account on DYNACO ONLINE, such as username and password.
7. When you use our digital services and visit our websites:
   Your browsing behavior on the site, such as pages visited, time spent on each page, and similar web analytics data.
8. If you provide a service or product to us (suppliers):
   Your contract and order confirmation details and any other information that may be necessary to verify and process the order we place with you. This also includes the payment details you provide to us.

If you disclose personal data of persons other than yourself to DYNACO EUROPE NV via the website or otherwise, you must ensure that you have obtained all necessary consents from those individuals or that you have another valid legal basis for such disclosure.

1.2 Why do we use your personal data?

The data relating to price simulations and offers between you and your customers (see point 4 above) is used and processed only to allow you to retrieve pre-saved data on and from our server. DYNACO EUROPE NV does not use these data internally for its own purposes and does not share them with third parties or other entities of the group.

Any other personal information we obtain through this website (see points above) can be used and processed for the following purposes:

In general

Purpose: To comply with your request for information
Legal basis: Legitimate interest

We are happy to assist you. To do so, we need your contact details, and we have a legitimate interest in processing this information.

Purpose: To set up and manage your account (for example, sending password reminders or notifications about changes to your account data)
Legal basis: Performance of a contract

Using your personal data in this way is necessary for us to provide and administer your online account.

Purpose: To fulfil your order for DYNACO products and as part of our customer service
Legal basis: Legitimate interest / performance of a contract

We have a legitimate interest in fulfilling obligations arising from contracts with our trading partners and, where necessary, contacting the end customer directly.

Purpose: To keep your payments secure and ensure the security of our website
Legal basis: Legitimate interest

We wish to offer our customers a secure payment environment. We have a legitimate interest in processing personal data to keep payments secure, prevent fraud, and protect our digital services from cyberattacks.

Purpose: To conduct statistical analyses on the use of the website to gain insight into how it is used and to make improvements
Legal basis: Legitimate interest

It is in our legitimate interest to analyse how our website is being used in order to manage and improve it. Since no sensitive personal data are processed and the processing is limited, we consider that our legitimate interest in improvement and analysis outweighs your privacy interests in this context.

Purpose: To meet legal obligations to which we are subject (such as tax or financial reporting requirements)
Legal basis: Legal obligation

Using your personal data in this way is necessary for us to comply with our legal obligations.

Purpose: To inform you of relevant solutions, products, and services that may be of interest to you, in line with your marketing preferences
Legal basis: Legitimate interest / consent

We have a legitimate interest in keeping our existing customers informed about our services. If you are not yet a customer, we will process your data for direct marketing purposes only if you have given your consent. You may withdraw your consent at any time by sending a request to privacy@dynacodoor.com.

To the extent that the above processing is carried out by means of cookies, our cookie policy applies.

In relation to our customers

Purpose: To send offers based on your request
Legal basis: Legitimate interest

We have a legitimate interest in responding to requests for quotations and addressing them directly to the requester.

Purpose: To communicate about your wishes and specifications regarding our products and/or services
Legal basis: Legitimate interest

We have a legitimate interest in responding to questions about a product or order and in sending our response directly to the requester.

Purpose: To be able to invoice
Legal basis: Legitimate interest / legal obligation

We have a legitimate interest in ensuring that invoices are sent correctly and directly to the relevant customer contact, and in complying with applicable legal and fiscal obligations.

Purpose: To communicate about the implementation of the agreement (including details of the order, delivery, quality, assembly, maintenance, complaints, etc.)
Legal basis: Legitimate interest

We have a legitimate interest in ensuring the proper performance of deliveries, after-sales service, and maintenance and therefore in contacting the relevant customer contact directly. Your personal data are used to communicate with the correct person so that the agreement is managed efficiently.

Purpose: To communicate with you about relevant solutions, products, and services related to the content of our agreement
Legal basis: Legitimate interest

We want to provide you with the best possible personal service. For this we need your data, and we have a legitimate interest in processing it within the framework of the relationship.

In relation to our suppliers

DYNACO EUROPE NV works with sole traders as well as companies to obtain goods and services. For these suppliers, DYNACO EUROPE NV relies on the performance of a contract or its legitimate interests, as applicable.

Purpose: To contact you so we can inform you of the specifications or requirements that a particular good or service must meet for us
Legal basis: Performance of a contract / legitimate interest

Your personal data are used to contact you so we can explain our needs and enter into an agreement with you. We also have a legitimate interest in building and maintaining good relationships with our trading partners and therefore contacting the relevant supplier contact person directly.

Purpose: To send a request for quotation
Legal basis: Performance of a contract / legitimate interest

Your data are used so that we can request offers from you and assess them. The processing is necessary to conclude and manage agreements. We also have a legitimate interest in contacting you directly regarding offers.

Purpose: To place an order with you
Legal basis: Performance of a contract / legitimate interest

Your data are used to place orders with the correct contact person. We have a legitimate interest in maintaining an efficient relationship with our suppliers.

Purpose: To pay your invoices
Legal basis: Performance of a contract / legal obligation / legitimate interest

Your personal (payment) data are used to process and pay invoices. We have a legitimate interest in fulfilling our contractual obligations to our trading partners and complying with legal obligations.

Purpose: To communicate about the implementation of the agreement (including details of the order, delivery, quality, complaints, etc.)
Legal basis: Performance of a contract / legitimate interest

Your personal data are used to contact you about questions or issues related to the agreement. We have a legitimate interest in ensuring the smooth execution of the contract and therefore in contacting the relevant supplier contact directly.

1.3 To whom do we pass on your personal data?

We may transfer or grant access to your personal data for the purposes described above:

• To other companies within the DYNACO EUROPE NV / ASSA ABLOY group
• To third parties that provide services in relation to this website and related applications, but only to the extent necessary to provide those services (for example, IT service providers that host, develop, or maintain the website)
• To public authorities, where we are required to do so by law
• To a buyer or potential future buyer of our company, as part of a merger, acquisition, or similar transaction
• To third parties (such as distributors) if you have asked us to contact such third parties and have given your explicit permission for us to pass on your data
• To third parties such as suppliers and subcontractors, but only to the extent required to deliver and provide products and services within the scope of our agreement (for example, transport companies, installation and maintenance companies acting as subcontractors)

DYNACO EUROPE NV takes appropriate measures to protect any personal data transferred to third parties or to countries that do not provide an adequate level of protection, in accordance with applicable data protection laws, including the use of appropriate safeguards where necessary.

1.4 How long do we store your personal data?

DYNACO EUROPE NV retains your personal data for as long as necessary to fulfil the purposes for which the data were collected. This means that we delete your personal data when it is no longer needed to:

• process a request or order
• manage your account
• maintain your marketing preferences
• manage our business relationship with you

Anonymised statistics may be stored for a longer period.

Types of data and retention periods:

• Contact information you provide (name, email address, region/country, company name):
  Retained for up to 12 months. The data are also deleted if we receive three consecutive email bounces.
• Your responses to surveys in which you participate:
  Retained for 12 months after the end of the survey period. Aggregated data, which cannot be linked to an individual, may be stored longer.
• Marketing preferences (such as subscription or unsubscription to receive information and newsletters by email):
  Retained permanently, since it is a legal requirement to respect your preferences, subject to a ten-yearly re-evaluation.
• Information regarding our business relationship (orders, offers, your requirements, delivery information, account details, etc.):
  Retained for the duration of the business relationship and for 18 months thereafter. Data may be stored longer if required by law.
• Administrative data (invoice, payment, and order details):
  Retained for at least 7 years, in line with legal and fiscal obligations.

1.5 How we secure your data

We value your privacy and treat your data confidentially and with the utmost care.
We have implemented appropriate technical and organisational security measures to protect your personal data against loss, theft, unauthorised access, alteration, or other unlawful processing.

1.6 What are your rights?

With regard to the personal data we hold about you, you have the right to:

• request a copy of the personal data we hold about you
• request that we correct or delete your personal data (bearing in mind that this may mean we can no longer process requests or orders or that your account will be closed)
• ask us to stop processing your personal data in certain circumstances (for example, with respect to data used to improve our website) or to restrict how we process it (for example, if you believe the data are inaccurate)
• request the personal data used to provide requested information, process an order, or manage your account or our relationship, in a machine-readable format so that you can transfer it to another data controller (data portability), where applicable
• withdraw your consent at any time for the processing of your data for marketing purposes

The exercise of certain rights may be subject to legal conditions. If these conditions are not met, DYNACO EUROPE NV may not be able to fully comply with your request.

Requests to exercise your rights or to obtain more information should be sent to:
Email: privacy@dynacodoor.com
Post: Dynaco Europe NV, Waverstraat 21, 9310 Moorsel, Belgium

If you have a complaint about our processing of your personal data, you have the right to lodge a complaint with the Data Protection Authority:

Gegevensbeschermingsautoriteit / Autorité de protection des données
Drukpersstraat 35 / Rue de la Presse 35
1000 Brussels, Belgium
Tel: +32 (0)2 274 48 00
Email: contact@apd-gba.be

or with the supervisory authority in the country where you live or work, if different.

1.7 How can we make changes to this privacy notice?

DYNACO EUROPE NV may update this privacy notice from time to time in response to changing legal, regulatory, or operational requirements. We will inform users of any such changes, including when they will take effect. The latest version of our privacy notice is always available on our website.

Your continued use of our digital services after such an update has taken effect is considered acceptance of the changes. If you do not agree with updates to this privacy notice, you must stop using our digital services.

2. Cookies and Tracking Technologies

At Dynacodoor, we use cookies and similar tracking technologies to improve your experience when using our website (dynacodoor.com) and the HIVE CPQ app platform (https://app.hivecpq.com/). This section explains how we use cookies, the types of cookies we place, and your rights related to cookie usage.

2.1 What are cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website or use an app. They are widely used to make websites and apps work more efficiently and to provide a better user experience.

2.2 Types of cookies we use

We use the following types of cookies on dynacodoor.com and the HIVE CPQ app platform:

1. Essential cookies
   These cookies are necessary for the basic functionality of our website and platform. They enable core features such as secure login, navigation between pages, and access to secure areas. Without these cookies, some parts of the site or platform may not function correctly.
2. Functional cookies
   These cookies help us enhance your experience by remembering your preferences and settings, such as language preferences or personalised content. They make your interactions with our site and platform more efficient and tailored to your needs.
3. Performance cookies
   These cookies collect anonymous data about how users interact with our website and platform. The data help us analyse traffic, identify areas for improvement, and optimise the overall user experience. These cookies do not collect information that directly identifies you.
4. Third-party cookies
   We use third-party services such as Google Analytics and Google Tag Manager to collect data about how you use our website and platform. These cookies help us measure performance, analyse usage patterns, and support targeted advertising. Data collected by these cookies may be shared with third-party partners for analysis and advertising purposes.

2.3 How we use cookies

We place cookies on your device when you visit dynacodoor.com and the HIVE CPQ app platform in order to:

• ensure the functionality and security of the website and platform
• improve your browsing experience by remembering your preferences
• analyse user activity and optimise performance
• deliver personalised content and advertisements based on your interests

2.4 Managing cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or disabling certain cookies may affect the functionality and performance of our website and platform, and you may not be able to access all features.

For detailed instructions on how to manage cookies, consult your browser’s help section or the support pages of your browser provider.

2.5 Consent to cookies

By using dynacodoor.com and the HIVE CPQ app platform, you consent to the placement and use of cookies as described in this Privacy Policy and in our Cookie Policy. If you do not agree with the use of cookies, you can adjust your browser settings to manage or block cookies. Please note that some parts of the website or platform may not work as intended if you disable certain cookies.

2.6 Changes to our Cookie Policy

We may update our Cookie Policy from time to time to reflect changes in technology, legal requirements, or how we use cookies. When we make changes, we will update the “Last Updated” date of the relevant section. We encourage you to review this policy periodically to stay informed about how we use cookies and similar technologies.